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Frequently Asked Questions (FAQs)

Who is eligible?
Children up to and including the age of 16, who live in the Dudley borough.
Where is free swimming being offered?
Crystal Leisure Centre (Stourbridge), Dudley Leisure Centre and Halesowen Leisure Centre during public swimming sessions.
When does it run from?
Free swimming starts on Saturday 13 April and is available during Dudley borough school holidays.
Can I just turn up?
No - you have to pre-register online to be eligible for free swimming.
How do I sign up?
Register at www.freeswimindudley.co.uk. Once registration is complete, you will be sent a QR code. It will be scanned on entry to reception at the centres to allow free admission. Children under the age of 13 must be registered by their parents.
I’ve previously registered. Do I need to register again?
If you have previously registered and still have your QR code, just take the QR code to the leisure centre and show it to reception staff.
What do I need to do if I have previously registered, but have lost my QR code?
Just click on the ‘Resend Code’ link on the top of the website.
How often can I go swimming for free?
As often as you like during Dudley borough school holidays! Your free swim code can be used once a day, every day, during public swimming times.
Are there any days that I can’t swim for free?
Yes there are. You will have to pay the admission price to swim on school inset days, school training days, May Day (Monday 6 May 2019) and election days (Thursday 2 May 2019).
Will I have to queue to get into the swimming pool?
Yes, you may have to queue at the leisure centres. The centres may operate a queuing system which may result in queuing outside the building.
Are the fun pool sessions (fun float sessions and aqua-run sessions) at Halesowen Leisure Centre included in the free swimming scheme?
No - you will have to pay the admission price for these sessions.
What if I don’t have a printer? Can I just show the code on my phone?
Yes, it will still be scannable on your phone.
What about if I haven’t got a computer or access to the internet?
If you are a library card holder, you can register at all Dudley borough libraries.
What do I do if I lose my QR code? Will I have to register again?
No, however there is a ‘Resend Code’ button on the website. It will ask for the registered email address and date of birth, and then re-send the email with the QR code on. The QR code has to be presented on each visit for free swimming to be allowed.
Can I register all of my children for this scheme?
Yes, as long as the children are up to and including the age of 16 and live in the Dudley borough.
My child is eligible for free swimming, do they still need to register?
Yes.
I have more than one child registered, how will I know which code to use for which child?
Every code that is sent out will have the name of the child printed underneath it.
I have registered more than one child, but I have only received one QR code, is this correct?
No, you need a QR code for each child. When you register you will be sent a separate ‘Activation’ email for each child. You then need to click on the link in each ‘Activation’ email to receive all the QR codes.
I have registered more than one child, but I have only received one ‘Activation’ email.
Some email clients group together emails from the same source. Please check to see if there is a number next to the ‘Activation’ email as this will indicate multiple emails for you to action.
I can’t swim - can I use other facilities in the centre for free instead?
Unfortunately not, the offer is just for free swimming.
Who do I contact if I have any questions?
Email us at info@freeswimindudley.co.uk. When awaiting a response, please check your spam or junk folders to make sure it has not dropped into there by mistake.
What are the school term dates for Dudley borough?
Spring 2019
Term ends - Friday 12 April
Bank Holidays
Good Friday - Friday 19 April
Easter Monday - Monday 22 April

Summer 2019
Term starts - Monday 29 April
Half term - Monday 27 May to Friday 31 May
Term ends - Monday 22 July 2019
Public Holidays
May Day - Monday 6 May Free swimming is not available on this day. The relevant admission price must be paid
Spring Bank Holiday - Monday 27 May

Autumn 2019
Term starts - Monday 2 September
Half term - Monday 28 October to Friday 1 November
Term ends - Friday 20 December
Extra Statutory Holiday
Tuesday 24 December Centre closed
Public Holidays
Christmas Day - Wednesday 25 December Centre closed
Boxing Day - Thursday 26 December Centre closed

Spring 2020
Term starts - Monday 6 January
Half term - Monday 17 to Friday 21 February
Term ends - Friday 3 April
Public Holidays
New Year - Wednesday 1 January Centre closed
Good Friday - Friday 10 April
Easter Monday - 13 April